A leading gaming developer and publisher required professional services to help configure, ship and install their latest equipment across different locations in Europe, North America, and East Asia. They had procured the equipment but needed help configuring it and dispatching it to various locations when needed. They were able to configure the equipment remotely. They used PivIT’s EXTEND engineering services to install equipment without having to send their own small number of network engineers to every global location.
The customer lacked level 1 network engineers in its IT teams, which made configuring and installing new network devices and decommissioning the legacy equipment difficult and expensive. Moreover, the locations were spread across different regions and had a fragmented installation schedule. Handling the logistics of the new equipment and dispatching their own limited number of engineers would deplete the team’s financial and human resources, leaving them less budget for other upcoming and equally important projects.
The customer required professional assistance dispatching and installing new network equipment without hiring more network engineers. At the same time, the locations where the equipment was to be installed lacked technical experts. They also wanted someone to handle the shipping of already configured equipment, as the upgrades had a sporadic schedule.
The customer had the new equipment shipped to PivIT’s global distribution center, where they could easily configure their devices remotely. PivIT then housed this configured equipment for free in its warehouse until it
needed to be shipped.
EXTEND engineers (Smart Hands Professional Service) were on-site to decommission and securely ship out old equipment and receive the new equipment. Installation of the new equipment was the last step of the seamless end-to-end professional services provided by EXTEND engineers.
The PivIT Global Logistics team and EXTEND engineers
handled everything from start to finish, allowing the
client to save on OPEX and headcount.
PivIT understood the hurdles the customer would face, assessing the current technical expertise they had within their IT team. PivIT resolved the installation hurdles with its EXTEND engineering services, providing a customized and flexible plan to install new equipment in different locations worldwide and at different times. PivIT provided storage of the shipment and white glove handling to ensure all devices. EXTEND engineers were on location to quickly and accurately decommission old equipment and install new equipment.