Multinational Restaurant Company Case Study (IT Systems Deployment)
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Client Overview
A multinational restaurant company was running different in-store technology stacks across its regions. The inconsistency created uneven experiences for both guests and staff, and made standardizing operations across the global footprint nearly impossible.
Client Objective
The client’s goal was to deploy a standardized, Bluetooth-enabled POS platform across 300 global locations in eight months, fully integrated with their back-office systems. To get there, they needed:
- End-to-end services to stage, configure, deploy, manage, and support the new solution
- The ability to work within a defined budget, leveraging both new and refurbished hardware where appropriate
- A same-day end-user support SLA to keep restaurant staff productive from Day 1
- A rollout plan that minimized disruption by working within agreed-upon maintenance windows and local operating hours
PivIT's Solution With EXTEND
PivIT’s EXTEND professional services team managed the end-to-end rollout, from infrastructure planning through Day 1 support.
Working with the client’s IT and procurement teams, EXTEND:
Defined site requirements (access points, Bluetooth-enabled POS appliances, thin clients, routers, switches) and sourced a mix of new and refurbished hardware to meet performance needs within budget.
Built standardized kits at regional staging facilities, preloaded from an agreed-upon image, and performed on-site surveys at each restaurant to plan cabling, conduits, and equipment placement.
Deployed kits after hours during agreed maintenance windows, installing and cabling all gear and coordinating with remote administrators to validate connectivity between the POS and back-office systems.
Why PivIT?
Our track record of delivering complex rollouts across hundreds of locations worldwide proves we can bring global consistency, tight timelines, and budget control to restaurant and retail operators.