PivIT Global Blog

How to Find a Balanced IT Maintenance Strategy

It is hard to put together an IT maintenance strategy when it feels like there are no good options. Maintenance direct from the OEM is costly and leads users to believe it is the only option as upgrades continue to attract your attention. Third-party maintenance has proven to several users to be unreliable or to expect delays in their SLAs, but you know you are saving money with them so you keep them around. Today, we debunk both of these ideas and issues.

There is a better option to manage your IT maintenance. That is OneCall. Within the OneCall framework, we believe there is a perfect balance to achieve between OEM maintenance and third-party maintenance. How do we achieve that balance? Continue reading to find out!

OneCall works in two simple steps that require very little intervention, thereby decreasing the amount of time and stress you take on to fix a critical network problem. These two steps are as follows:

  1. You reach out to your PivIT teammate who orders a new part.
  2. You get a replacement.

After that, sit back, open a beer, sip some coffee, or peek at your socials. Whatever it is, you can relax and have confidence that we will follow through to ensure the maintenance of your network is under control.

With OneCall, you never have to worry whether your maintenance plan will deliver on its promises when you need it the most.

What You Get With OneCall


There’s never any doubt about what you get with OneCall. When we spare your gear, you get a dedicated team, the serial number of your gear, and a spare ready for immediate deployment. So, here is what that looks like:

  • A dedicated TAC (technical assistance center) team, made up of technology professionals, who are as passionate about your success and satisfaction as they are about networking infrastructure.
  • The serial number of the gear—before you ever need it. Yes, that means you can request the serial number of the actual unit you will be getting—if you ever need it. Your gear belongs to you. With OneCall, you are not getting a random unit ordered from another company; we have your replacement set aside especially for you.
  • Confidence your spare is ready to be dispatched when you need it.

The simplicity and clarity that come with these three key benefits allow maintenance strategies to work for the client, giving them the confidence they will be taken care of when replacements are needed. If you are curious about what your strategy could look like, contact a OneCall team member today to start building a quote.

Chat with the OneCall Team

Cost Savings

With a run-of-the-mill OEM maintenance package, the subscription costs can add up quickly. Often, an objective cost-benefit analysis reveals that you’re paying for more than you’re getting. With OneCall, on the other hand, you get up-front and long-term cost savings. The money your organization saves can be reinvested in business-critical objectives.

CoverageFull useful life timeline for a switch

OneCall gives you comprehensive coverage, including for legacy brands. Some companies feel pressured to invest in new equipment because they fear the equipment they have is headed for imminent failure. However, the truth is that the time to failure is often many years, if not several decades. For example, the meantime to failure on a typical edge switch is 42.5 years. That means you can depend on many switches for over four decades.

Because OneCall provides complete coverage for legacy equipment, you can get the most out of your components, enjoying them for decades. This is because, with OneCall, you get the confidence that, if something were to happen, you have a spare ready-to-go.

How Can OneCall Give You the Spares You Need So Quickly?

Call Centers All Over the World

With OneCall, you have 24x7 maintenance support because our call centers are thoughtfully placed all over the world. No matter what day or time you call, someone is there to answer the phone.

1,000+ Field Stocking Locations

With over 1,000 field stocking locations, your spare is never too far away. The spares for your service level agreement are strategically positioned to minimize the time it takes for them to get to your door or data center.

Explore OneCall Coverage

160 Countries and Counting

OneCall’s depots are spread across 160 countries. Therefore, no matter where you do business, your spare is right around the corner.

With upwards of $100 million worth of replacement units in over 160 countries and 1,000 field stocking locations, through OneCall, PivIT provides you with the coverage suited for your unique business needs. This includes standard and custom Service Level Agreements to adequately cover your networks around the globe, such as:

  • 4-Hour
  • Next Business Day
  • Onsite
  • Custom

Use OneCall as Part of a Hybrid Coverage Solution

With some equipment, third-party maintenance isn’t necessarily better than what the OEM offers. For this reason, many companies are opting for a hybrid or blended approach to their maintenance solution. With a hybrid approach, you cover select components with the maintenance package the OEM offers, and you cover the rest with OneCall. This way, you save money on your coverage, as well as ensure legacy components have coverage as good as your brand new equipment.

global field stocking locations available from pivit global

Solving Most Other Third-Party Maintenance Problems


You have a next-day Service Level Agreement (SLA) with another third-party maintenance provider. Unfortunately, that does not mean your third-party maintenance solution has a replacement unit sitting in one of their warehouses. Often, they call another company to get “your” unit. When they finally get it, they then repackage it and send it off to you.

what you get with the sparing integrity program from pivit global

Unfortunately, this switcheroo takes time, so if you have a next-day SLA, you’re looking at an extra day or two (or three or four) at least of expensive downtime.

To disguise their scheme, the provider may make you jump through many hoops, fill things out, answer questions, check X, Y, and Z—all while they wait for your unit to arrive.


With OneCall, the serial number of your actual spare is available. You could walk into where your spare is stored and physically touch it. There is no need to jump through any hoops or bite your nails to the bone from stressing when your unit will arrive. You gain confidence through OneCall's Sparing Integrity Program.

Learn About Our Sparing Integrity Program

How Does PivIT Ensure Your Spare Fits Your Needs?

PivIT runs a series of commands in a testing environment on more complex components like servers and storage arrays to ensure it’s up to spec and ready to go. These tests are done using the performance specs of the unit it will be replacing. That way, your OneCall spare is sure to get the job done.

Protect Your Critical IT Assets With Third-Party Maintenance You Can Count On

IT is complicated enough, so PivIT makes maintenance simple with OneCall. With over 1,000 sparing depots in more than 160 countries, you have your actual spare sitting in a warehouse, ready to ship at a moment’s notice. Not only is it ready to go, but you can have the serial number to verify, and OneCall has tested it to make sure it will get the job done if and when you need it. To learn more about how OneCall has you covered, reach out to PivIT today.

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