PivIT Global Success Stories: Driving Results Through Tailored Support
Every business has unique technology needs. Consequently, they also have varying support requirements. Whether it’s procuring new equipment, maintaining legacy systems, or implementing projects, enterprises may find themselves in need of support services from specialists.
Unfortunately, a one-size-fits-all approach simply isn’t feasible. It’s also a contributor to IT spending waste. For instance, a Flexera report puts IT spending waste on software between 18% and 32%. Overpaying for licenses, underused cloud resources, and premature refreshes result in unnecessary expenditure — money that could otherwise be used for strategic growth.
Tailored support services can make all the difference and save your business money. That’s where PivIT comes in. Customization and personalization have been the ethos of our business since day one. We understand that businesses are often faced with technical and budgetary constraints that shouldn’t be a hindrance to growth. So, instead of saying, ‘This is what you get,’ we ask, ‘what do you need?’ and do our very best to provide that.
The PivIT Difference
PivIT isn’t your regular IT support and maintenance provider. While support and maintenance are our core services, we’re much more than that. Since our humble beginnings in 2017, we’ve grown and matured to add many other services to help our clients solve their problems and get things done.
Our business strategy is to fill the gaps in traditional IT support services by bundling up services and offering flexibility. Instead of working with different providers, our customers can trust us with multiple issues, challenges, and needs.
So how do we do it? At the risk of revealing our secrets—we’ve developed a comprehensive network of partners for infrastructure and created a team of seasoned technicians to work with the infrastructure. Those are two constants, essentially. They can solve any equation, regardless of the variables.
We offer fully customized and tailored services to meet the client's needs. Each contract is unique, with mutually agreed service level agreements (SLAs) that we go above and beyond to honor.
Here’s what makes PivIT different:
Savings on OpEx and CapEx
PivIT understands that IT spending can often make up the lion’s share of overall business expenditure. We also know that everyone loves a bargain. Naturally, our goal is to resolve problems while saving our clients money.
Our various services help businesses cut down and optimize their operational expenses (OpEx) and capital expenditures (CapEx). For instance, our maintenance program, OneCall, helps businesses extend their equipment's lifespan without paying OEMs a premium for extended support. Similarly, we save them CapEx by delaying refresh cycles. Clients can also cut CapEx by selling legacy equipment for credit toward new purchases.
Tailored Procurement
PivIT’s vast network of OEMs allows it to have the necessary equipment in stock and ready to ship almost anywhere in the world. That means no unnecessary long lead times, logistical delays, or extra expenditure.
More importantly, we take a tailored approach to hardware procurement, ensuring the required assets meet the technological and budgetary requirements.
PivIT's Inventory and OEM Partnerships Reduce Your Lead Times!
Sustainable IT
At PivIT, we’re staunch advocates of sustainability in IT and do our part to ensure we’re giving back to the planet. However, our focus on sustainability is ingrained in our mission and strategy. We want to help others embrace it and cut down on their emissions. That’s good for the environment and business, given that sustainability has become a desirable consumer consideration.
Our products and services, mainly OneCall, Buyback Program, and IT Asset Disposal (ITAD), help enterprises indirectly reduce their carbon footprint.
Success Stories
Proven testimonials from clients back PivIT’s claims. Here are just a few:
Solving IT Budget Issues for Oregon School District with a Free Refresh
School districts in various states of the US have been underfunded for years, which means upgrading IT infrastructure can be quite a challenge. Oregon is no exception, with billions in funding gaps.
A school district facing a similar conundrum turned to PivIT for a cost-effective solution. They needed new servers for their network and upgrades to their telephony system. With a limited budget for specific IT spending, particularly wireless systems, the district didn’t have the resources to purchase other necessary equipment.
PivIT devised a tailored solution according to the district’s unique circumstances, wherein they could trade in their old wireless infrastructure for the extra upgrades they needed. As the funds from the government were earmarked for wireless upgrades, they could upgrade that infrastructure and sell their legacy access points to PivIT for credit (Buyback Program). That credit was then used to buy servers and upgrade the telephony system across the schools and offices in the district. There was even credit left over that could be used for future purchases or refreshes.
Tackling Logistics Challenges in LATAM for a Beverage Manufacturer
At PivIT, we ensure guaranteed support, which isn’t limited by sociopolitical or logistical drawbacks. With a global network of partners, depots, and talent, we can lend support where needed, even in regions other IT support providers shy away from. One such region is Latin America. Despite being nearer to North America than Europe and Asia, importing hardware to the region can be a logistics nightmare, resulting in long lead times and unavailability.
A large beverage and snack manufacturer operating in the region required guaranteed backup for critical IT infrastructure. They turned to PivIT to guarantee short SLAs for the region. PivIT offered short and viable SLAs that were convenient for the client and achievable for PivIT. Instead of sending equipment from the US to LATAM when needed, PivIT proactively sent the spare equipment to local depots.
With serial numbers and locations conveyed, the client had the peace of mind that their spare equipment was near and ready to be dispatched should it be needed at any point.
Sparing Integrity - The Proactive Approach to Maintenance
That’s not all—PivIT also offered on-site support services for installation and technical issues with its SmartHands service (talent-on-demand) within the region, as the company lacked onboard network engineering expertise. In short, it was a fully tailored solution that solved the unique problems faced by the client.
Optimizing WLAN Deployment with Expert Engineers
Unlike most traditional VARs, PivIT goes beyond procurement. With our team of exceptional engineers, we take on deployment projects to help clients successfully install new equipment.
The WLAN refresh project aimed to enhance the customer's site network efficiency by upgrading their wireless infrastructure. In collaboration with the customer, PivIT conducted a thorough wireless site survey to assess existing conditions and identify areas for improvement. This included analyzing RF interference and determining coverage requirements.
Based on the survey findings, PivIT’s engineers designed a comprehensive solution addressing the customer's needs. This involved selecting the appropriate wireless controllers and access points, considering security and integration with existing systems, and optimizing device types for different environments.
The implementation phase included installing new MDFs/IDFs, cabling, and deploying the chosen wireless equipment. The team handled all aspects of the installation and configuration, ensuring seamless integration with the customer's existing network. Finally, a post-installation survey was conducted to validate the effectiveness of the new WLAN.
This ensured that the actual performance met the expected coverage, throughput, and usability goals outlined in the initial design.
Takeaways from Client Experiences
These success stories aren’t brags but simply examples of how many clients have used our services and expertise to benefit their businesses. Whether you have legacy equipment to refresh, servers to maintain, or one-off projects to stage and deploy, take advantage of PivIT’s offerings to meet your unique needs and budget.
You can benefit from short SLAs for procurement and maintenance. You can also leverage discounts with the Buyback Program. Or you could fill in the expertise gaps for network and data center projects with SmartHands. And all that begins with a conversation.
Tell us about your challenges with infrastructure, and let us tailor a solution for you!
FAQs
What services does PivIT offer?
PivIT offers various services focused on IT infrastructure. Our services include infrastructure procurement, covering all critical network equipment (servers, storage, switches, routers, wireless, and cabling). We also offer hardware maintenance services (OneCall) and professional services (EXTEND), such as wireless surveys, on-site deployment, migrations, hardware staging, and asset disposal.
How can PivIT assist in procuring the right equipment for my business?
PivIT partners with major network OEMs like Cisco, Juniper Networks, Aruba, Arista, and Netgear and can procure active generations of equipment. Our facility has over $150 million of inventory in stock, which is updated frequently as new models are released. As a result, we’re able to significantly reduce lead times.
Before procuring the equipment, we also work with clients to determine which models and specifications best meet their technical or business requirements.
Can PivIT extend support on my equipment reaching EOSL?
PivIT’s OneCall is a fully tailored maintenance program designed to help enterprises extend the life and use of their equipment beyond EOSL. You may still want to keep your equipment in use for several reasons after it reaches its EOSL, announced by the OEM. Since the OEM will no longer support that particular model, PivIT will ensure any hardware issues or failures are addressed promptly and/or spares are provided with the shortest possible SLAs (check out our Sparing Integrity Program).
I need to replace legacy devices in my network. How can PivIT help?
PivIT can help you procure the recommended replacement for those devices with its extensive network of OEMs. We can help replace it with the same vendor or another (if a better, more cost-effective solution is available).
Additionally, PivIT may buy your legacy equipment (if it is in useable condition) in return for store credit, which you can use to purchase new equipment.
Can PivIT help with equipment deployment?
PivIT can help deploy your new equipment with remote hardware staging. Our engineers will conduct a detailed consultation on your current tech stack and requirements. Based on that discussion and the procured equipment, they will stage the hardware remotely, preparing a deployment plan. More importantly, the equipment is shipped according to the deployment plan, with most devices already pre-configured and connections sorted. Once received, the deployment is essentially a plug-and-play activity for on-site technicians, reducing time and complexity.
Besides hardware staging, PivIT can offer on-site deployment with its engineers.