Opening a ticket internationally is easy and you have options! You can open a ticket online or by using one of our international local numbers.
There are a few ways to open a OneCall ticket from outside of the United states.
- OneCall customers in any country may use the online ticketing system on our website to open a ticket, click here to view the OneCall ticketing system.
- You can open a ticket by emailing our TAC Team at email@example.com.
Please be sure to include the following when emailing TAC:
- The affected product serial number or your OneCall contract number.
- A brief description of the issue you are having along with any impacts to your network.
- The contact information of the on-site contact for our TAC agents to follow up with; email, phone number and contact name.
- Additionally, you can open a new OneCall ticket using your OneCall Portal. If you need help accessing your portal, please send us an email to firstname.lastname@example.org to regain or request access.
- Finally, non-US OneCall customers may open a new OneCall ticket by calling one of our international OneCall TAC support lines, listed below:
Country OneCall Support Number Canada (+1) +1 226 255 9993 (local) India (+91) +91 80004 03107 (toll free) United Kingdom (+44) +44 808 196 8018 (toll free) United States (+1) +1 980 247 4848 (local) United States (+1) +1 888 400 2684