How do I open a OneCall ticket from outside of the United States?

Opening a ticket internationally is easy and you have options! You can open a ticket online or by using one of our international local numbers.

There are a few ways to open a OneCall ticket from outside of the United states.

  1. OneCall customers in any country may use the online ticketing system on our website to open a ticket, click here to view the OneCall ticketing system.
  2. You can open a ticket by emailing our TAC Team at onecall@pivitglobal.com.
    Please be sure to include the following when emailing TAC:
    1. The affected product serial number or your OneCall contract number.
    2. A brief description of the issue you are having along with any impacts to your network.
    3. The contact information of the on-site contact for our TAC agents to follow up with; email, phone number and contact name.
  3. Additionally, you can open a new OneCall ticket using your OneCall Portal. If you need help accessing your portal, please send us an email to onecall@pivitglobal.com to regain or request access.
  4. Finally, non-US OneCall customers may open a new OneCall ticket by calling one of our international OneCall TAC support lines, listed below:
    Country OneCall Support Number
    Canada (+1) +1 226 255 9993 (local)
    India (+91)  +91 80004 03107 (toll free)
    United Kingdom (+44) +44 808 196 8018 (toll free)
    United States (+1) +1 980 247 4848 (local)
    United States (+1) +1 888 400 2684