Once you've opened a OneCall Ticket, one of our technical engineer gurus will be in touch with you very shortly (usually within 30 minutes!). For now, sit back, relax, and let us amaze you with a quick resolution to your issue!
In case you're the detailed type (of course you are...you're a network engineer!), here's the blow by blow of how you're ticket will be handled:
1. Once you have opened a new ticket, our engineering gurus are immediately notified and will be in touch with you via email--usually within 30 minutes--to gather any other information they might need about your hardware. The quicker you can email back with that additional info, the faster your issue gets resolved (two thumbs up for teamwork!).
2. Once you've submitted any additional info needed, your engineering guru will troubleshoot your issue with you remotely.
3. If troubleshooting doesn't solve the issue, and your coverage allows, we will immediately escalate your ticket to get additional hands-on support or to replace your hardware.
See how easy this is?!