We won't leave you hanging--even if the device you contacted us about is not covered under your OneCall contract.
FIX IT FIRST POLICY
If you contact us needing assistance on a device that is not showing under contract, the
PivIT team will provide engineering support and hardware replacement to get you back
up and running in accord with our Fix It First Policy. The troubleshooting support and/or
parts will then be later reviewed and if deemed out of scope, we can always work off a
Time and Materials billing model. We will never deny service for out of scope devices
and your OneCall Support Team will always do whatever it takes to ensure you are
back online as quickly as possible