How do I open a OneCall ticket from outside of the United States?

Opening a ticket internationally is easy and you have options! You can open a ticket online or by using one of our international local numbers.

There are a few ways to open a OneCall ticket from outside of the United states.

OneCall customers in any country may use the online ticketing system on our website to open a ticket, click here to view the OneCall ticketing system.
You can open a ticket by emailing our TAC Team at onecall@pivitglobal.com.
Please be sure to include the following when emailing TAC:
1. The affected product serial number or your OneCall contract number.
2. A brief description of the issue you are having along with any impacts to your network.
3. The contact information of the on-site contact for our TAC agents' follow-up;
  email, phone number and contact name.
Additionally, you can open a new OneCall ticket using your OneHub Portal. If you need help accessing your portal, please send us an email to onecall@pivitglobal.com to regain or request access.

Finally, non-US OneCall customers may open a new OneCall ticket by calling one of our international OneCall TAC support lines, listed below: